Shipping and Tracking

What shipping carriers do you use?

We ship all items by Hermes/YODE International Express to customers

How long will it take to get my order?

It depends on where you are. Once you place an order, we will arrange to ship out the according products in 2-4 business days. It usually takes about 4-8 business days to arrive. A few orders may arrive in more than 8 business days. Delivery details will be provided in your confirmation email.

Can you deliver to a PO Box?

We DO NOT deliver to APO/FPO or PO Boxes

Where are your products ship from?

All products will be shipped from the United Kingdom.

How Much Does Shipping Cost?

Shipping is free of charge to the United Kingdom.

How can I track my order?

You can go to your account and track your package. We will also send tracking info to your email. You can also contact customer service service@alphamarts.com to confirm your tracking info.

I can't receive order confirmation and tracking info in my email.

The order confirmation and tracking info will be sent to your email. Be sure you enter the right contact email in the checkout page. You can also contact us to check your tracking info.

I only receive part of my order.

For furniture set such as sectional sofa, patio dining set, your order may come in multiple packages. The packages sometimes are shipped from different warehouses. The delivery time of the packages may be different. Contact us at service@alphamarts.com with your order id, we will check the order details for you.

Payment

What payment methods do you accept?

Accepted Payment Methods:

Credit and Debit Cards (MasterCard/Visa/Diners Club/Discover/and American Express)
Apple Pay

How can I apply a coupon?

Add the products to your cart, then click the "checkout" button on the cart page. On the next checkout page, you will see a box to apply the coupon code. Manually type the coupon code and click “Apply.”

Note: Each order can only apply one coupon code

Return and Exchange

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us directly and we’ll take you through the process.

How do I submit a return or exchange request?

Please contact service@alphamarts.com with the order number, product name and SKU code for the items you wish to return or exchange. Products need to be returned to the address customer service provided.

How can I exchange a damaged or defective item?

Please contact us within 30 days of receiving your package and include the order number, a photo including defective/damaged product, shipping label and SKU code. We’ll take you through the process.

Are there any items excluded from the return policy?

There are a few items that can’t be returned:
Pre-order items (unless the products have quality issues)
Clearance items
Coupon
Personalized items
Bundled items at discounted rates, e.g. “5 for ￡25” (unless the entire bundle is returned)
Items marked “Non-Returnable” on the sale page
Items you have already assembled.

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

Contact Information

We’re available Monday to Friday 9am - 6pm (GMT).
Tel: +44 1789 339411
Email: service@alphamarts.com
Address: 309 WINSTON HOUSE, London, N3 1HF